Custom printing is exciting but it can be a time consuming process depending on the amount of changes or the changes required. We never really know what the changes will look like or if they are even possible until we do them.
Do you want the birds smaller? The birds larger? The birds moved? Is the scale ok? Do you want the background colour changed?
A lot of work goes into a custom mural and this can take time. We do say please allow up to 6 weeks for custom printing and this takes into consideration changes to artwork and the print queue. Sometimes a customer requires no changes and then it can be just 2 weeks. if multiple changes are required then this will slow down the process.
We have a team of artists we use with different specialties. Many of them work remotely. Some of them live overseas. Depending on what their speciality or availability is your artist could be in Nelson, Auckland, China, Philippines, UK or Timbuctoo. We don't know who we will use until your project is shaped inhouse and then the broader scope of what is required becomes more apparent to us.
Due to the complexity of graphics we do ask that all changes are made via email. This means our administrative team can copy and paste the exact requirements into your sales order. from your sales order our printers, artists and customer services team can all access your requirements and details.
All changes when made by email are put into your record and accessible for all our team and the multiple people who may be working on your project.
Once we have all the changes and information in one place (your sales record) we get a proof ready for you that you must approve prior to print. Once proof is approved it gets sent to the printer with a file of all the changes and requests within the file so the printer knows exactly what you are after. Depending on the print queue this can be printed same day or take a week.
0 comments